Frequently asked questions
- Sign up for Relive
- Connect your favorite tracker app to Relive
- Go out and track your adventure
- Some time later your video will appear in the app (and we’ll let you know by email)
At busy moments (e.g. weekends) it can take up to a few hours before your activity is processed. Also make sure to check your spam folder. If you haven’t received your video within 24 hours, please let us know and we'll look into it.
You can change your email address right here, in your account settings.
Your Relive video should appear in the app within 24 hours after the activity. The Relive link is also sent to the email address you’ve set in your account settings.
At the moment, only your activities after sign-up will be made into a video. We're looking into this!
Currently, Relive works with your Strava, Garmin Connect or Polar Flow account.
You will never receive two Relive videos of one single activity. If you have a tracked activity that appears in Strava and in another tracker app, our system will give priority to Strava.
Currently our system processes most activities. In order to keep things going, your activity should be:
- For cycling: longer than 10 kilometers
- For running: longer than 3 kilometers
- Not longer than 12 hours
Tracked with Strava? Make sure your activity is:
- Initially uploaded as public (not private)
- Not tagged as a 'commute'
Please double check your spam folder. If the activity is there make sure to mark it as "not spam", so future activities will go straight to your inbox again.
At busy moments, it can take up to a few hours before your activity is processed. If you haven’t received your video within 24 hours, please let us know.
At the moment, we support cycling and running activities. However, we’re working hard to make Relive happen for other sports!
You can change the email address to which we send your Relive emails right here, in your account settings.
Photos only work with Strava; not with other trackers yet. You’ll have to add your photos to your Strava activity within 15 minutes. Make sure your photos are geotagged (turn on "location" on your phone's camera).
At the moment we include a maximum of 10 photos in your Relive video, selected randomly.
Currently it’s not possible to download your video. We’ll hope to bring this feature soon.
No worries! Your password is never sent to Relive. Our system only receives the information of your activity, in order to make it into an awesome video.
Still need help?
Question not answered above? Get help here.