We are Relive B.V. (Relive). Our address is Mesdagstraat 54, 2596XX 's-Gravenhage, the Netherlands. We are registered with the Chamber of Commerce (Kamer van Koophandel) under number 67325718.
We offer you access to our application and web application (together: the App) that enables you to relive your outdoor activities, explore new routes, meet people in communities and share your activities on our App.
We may receive your data in a few different ways. We receive data you directly share with us, for example when you create an account or when you upload certain activities. Sometimes we also collect data ourselves, for example on how you use our Services. Finally, we may also receive data when you use third-party service providers that we facilitate via our App. Below we have explained in more detail which data we collect, how we use it and our legal motivation.
We shall only use your data for the following purposes or for compatible purposes. By doing so, we will not use your data in an unexpected manner.
In order to start using Relive, you need to sign up and create an account. Your account details can be changed or supplemented at any time in the settings section in the App. We use account data so that you can log in to Relive and we can personalize our Services. We also use your account data to communicate with you about our Services, for example when you’ve forgotten your password or when your video is ready. That way we can help you use our Services and inform you about relevant updates. You can manage your contact settings on your profile.
You can upgrade your personal account to use Relive Plus, our premium service. To bring you Relive Plus, we process payment data to facilitate payments, send invoices and update our financial administration, being:
We don’t process any payment information at all if you pay via Apple or Google.
In order to provide Relive’s core Services, it is necessary for us to track the location of your device while you are using Relive. We collect and process the location of your device when you sign up for and use our Services. We do not track the location of your device when you are not using the App. If you want to stop device location tracking, you can do so at any time by adjusting your device settings.
We gather information from the photos, posts, comments, ratings, reviews, and other content you share on the Services, including when you participate in challenges or create routes.
We collect information from your browser, computer, or mobile device, which provide us with technical information when you access or use the Services. This technical information includes device and network information, cookies, log files and analytics information.
The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track member movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses may be linked to session IDs, athlete IDs and device identifiers.
We collect the following activity data:
We process your activity data in order to provide our Services to you:
If you sign up via third parties (such as Google or Apple), we will receive profile data to create a Relive account. If you cancel the process of signing up, we cannot provide you with our Services and we will not save the data you entered.
We also collaborate with third party applications like Garmin and Polar Flow (Trackers). You should exercise caution when sharing information through Trackers and you should carefully review the privacy practices of these third parties. By connecting your account with a Tracker, you give Relive permission to transfer and use data, provided by the Trackers, for the purposes of making a personal video or route. You can always disconnect these Trackers via your settings, upon which we will stop collecting data related to your activities and delete the imported data in accordance with the our retention periods.
We use the following data to offer and promote our Services, activities and events on Relive and other commercial products or Services.
We process (part of) your account data, payment data, location data and activity data in order to fulfill our agreement with you. We need to process this Personal Data so we can provide our core Services to you:
We process (part of) your location data, public activity data and data for marketing purposes based on our legitimate interest. For the legal basis of legitimate interest, an assessment was made on behalf of our interests on the one hand and your interests, fundamental rights and freedoms as the Data Subject on the other. This balancing test assesses whether your interests should override ours. Processing your Personal Data on the legitimate interest ground is important to us, because it enables us to offer you a better App and Services. More specifically, we can:
You are by default opted-in to the processing of your activity data. However, we offer the possibility to opt-out of the processing at any time through our settings. The conclusion of this assessment is that in our opinion Relive may use ‘legitimate interest’ for the processing of the specified Personal Data. However, this assessment is subjective. Do you disagree with the processing of your Personal Data based on our legitimate interest? Then you can always object to this. We will then reassess the processing of your Personal Data including your objections and presented interests and inform you of its outcome and continuance of the processing on this basis.
We request your consent to process your data for certain purposes and you are entitled to withdraw your consent at any time. We ask your consent:
If we process the data, you provide us subject to your consent, your consent is limited to the specific content of such a consent. You have the right to withdraw your consent at any time through our settings.
We process data if we are required to do so by law, for example in the context of a legally valid and binding legal action by a law enforcement agency to obtain certain data. In addition, we may be required to process data to establish, bring or defend civil or criminal claims in connection with actual or potential litigation, for example to protect Relive’s services, our property or other legal rights, including those of our members or partners.
We do our utmost to protect your Personal Data from being lost, destroyed, abused, altered or spread by unauthorized parties. This way we ensure that only the necessary persons have access to your Personal Data. We ensure this by taking the following (security) measures:
We constantly check our security measures for effectiveness and, if necessary, adjust our process. This way, your Personal Data are always protected and accessible in the event of a (technical or physical) failure.
We maintain your Personal Data for as long as necessary to provide our Services to you. We delete your Personal Data after we no longer need them:
If you want to view, export or delete your Personal Data, please send us an e-mail. We will try to act upon your request within 30 days. After you request deletion of your account, we will permanently and irreversibly delete your Personal Data from our systems, including back-ups. We may ask for additional Personal Data when deletion requests are made, to comply with the law and take other legally permitted actions.
Please note that content you have shared with other users, for example photos, may remain visible even after you delete your account. We cannot delete the Personal Data you publicly shared, such as photos or videos you shared via social media. In addition, your public profile may appear in search engine results until the search engine refreshes its cache.
Relive also provides you with the option to delete individual activities you have posted, without deleting your account. After deletion, the activities may remain on our systems until you delete your account.
We may share your Personal Data with third parties that provide Services to Relive. These are Processors within the meaning of the Relevant Legislation. Processors are given access only to the Personal Data they need to perform these limited tasks on our behalf and are obligated to protect and safeguard your Personal Data. In addition, we agree with Processors that they will handle your Personal Data with care. We might share the following Personal Data with Processors:
If we have a legal obligation to share your Personal Data, we will do so. This is the case, for example, if a public authority legally requires us to share your Personal Data.
We shall process your Personal Data within the European Economic Area (EEA) to the extent possible. We will only process your Personal Data outside the EEA if that country offers an appropriate level of protection for your Personal Data. For the transfer of Personal Data we use, where appropriate, standard contractual clauses (SCC) approved by the European Commission. We shall never transfer your Personal Data to countries or parties other than those mentioned above without your consent.
We offer a variety of tools to manage the sharing of your information and encourage you to customize the settings to your desired experience.
When you sign up for an account on Relive, you can choose in your settings between Everyone and Followers. If you set your account to Everyone, your Personal Data will be visible to everyone using our App and on the web. If you set your account to Followers, your Personal Data will only be visible to your approved followers. When you join Relive, your account is set to Everyone by default. You can change this at any time in the privacy settings. Some parts of your profile, such as your (user)name and profile picture, will always be publicly available to other users.
An activity can be Public or Private. When you join Relive, your activities are in default set to Public, whether you set your account to Everyone or Followers. Public means that your activities can be found in the App in various places, depending on your profile settings. You can also set any activity to Private. An activity set to private will not be used for any purpose.
We may aggregate the information you and others make available to Relive to enhance the service. For example – we may aggregate your activity data to identify popular routes or points of interest to share with the community. When you join Relive your account is set to allow aggregated data use by default. You can change this at any time in the privacy settings.
We take special measures to minimize the (possible) impact on your privacy when processing data for aggregated use. The most important measures we take are anonymization and aggregation of data. Anonymization means that we separate the identifying factors from your Personal Data, which enables us to only use the non-personal data. Aggregation means we combine your (non-personal) data with data of other users and then summarize it. By combining and summarizing the data, we reduce the risk that the data we display in our App, such as a popular route, can be linked to you as an individual user.
We may show photos that you have chosen to upload to Relive to other users when they are viewing Routes in our app. We do this by default for profiles set to Everyone who have activities set to Public. You can opt out of this at any time in the privacy settings.
We offer privacy zones. You can notify us of important locations you want to hide, such as your home or work address, by enabling a privacy zone in your settings. Privacy zones apply going forward but not retroactively. Any part of your activity that is covered by a privacy zone, including photos and videos, will be private and therefore not visible to other users. The part of your activity covered by a privacy zone will only be visible to you, and the relevant data will still contribute to statistics and challenges. Finally, we will not use the part of your activity covered by a privacy zone for our aggregate data use.
Trackers may also allow you to create privacy zones. Please note that Trackers might not always accurately share this data with us, but rather give us the unfiltered data. If you see your route within your privacy zone, we advise you to contact the relevant Tracker to stop sharing locations within your privacy zone.
You have the following rights:
A cookie is a small text file that can be sent via the server of a website to the browser. The browser saves this file to your computer. Your computer is tagged with a unique number, which enables our site to recognize that computer in the future.
You can always delete or disable cookies yourself via the browser settings. No more cookies will be stored when you visit our Website or App. However, please note that without cookies, our Website and App may not function as well as it should.
If you have have any questions, you can consult the Knowledge Base on our Website or read our Terms and Conditions for more information. In the event of questions or remarks regarding privacy, you can contact our DPO at the following e-mail address: firstname.lastname@example.org.