Soporte técnico

Relive is the app for people who love the outdoors. Track all your activities, share them with 3D videos stories and see what your friends have been up to in your feed. Just like millions of other runners, cyclists, hikers, skiers, and snowboarders.

Download the Relive app from the App Store or Google Play.

Track your outdoor activities with Relive.
Create awesome 3D videos stories.
Share your 3D videos with friends.
See what your friends have been up to in the Feed.

With Relive you can create 3D video stories of your outdoor activities.

1. Get the free Relive app for iPhone or Android and create your account.
2. Get out there and record your activity. You can either record with the Relive app or connect another tracker app (like Garmin, Endomondo, Apple Health (Watch), etc. - See the full list).
3. Finished your activity? Now you can create a Relive 3D video of your activity in the app. You will see all the Moments during your activity. Make it yours by selecting photos, videos, notes, emojis, music and your friends.
4. Done? Hit the Create button and within minutes your 3D video is ready to be viewed. Enjoy!

Unfortunately, after many happy years working together, Strava has decided to terminate their partnership with Relive. This means that your Strava activities will no longer be imported into Relive automatically, and you will not be able to turn them into awesome Relive videos. This was not our decision.

We know that many of you love Relive and want to keep using our app. See what steps you can take to keep using Relive.

Besides tracking all your activities with the Relive app, you can also connect other tracker apps.

Currently, Relive works with:

• Garmin Connect
• Endomondo
• Wahoo
• Suunto
• Polar Flow
• Apple Health (Watch)
• Coros
• adidas Running by Runtastic
• Runkeeper
• Under Armour (MapMyRun, MapMyWalk, MapMyRide, and MapMyHike)
• Ride with GPS
• Lezyne

After connecting your tracker to Relive, your future tracker activities will automatically appear in the Relive app. From there on you can create your Relive videos in the Relive app.

Connect with your tracker in the app:

1. Open the Relive app and go to Settings
2. Tap on Connected Trackers
3. Tap on your tracker box, and the tracker login page will open
4. Log In with your tracker account
5. Follow the on-screen prompts

Your account is successfully connected!

Log out of the external tracker and log back in. Now connect your external tracker to Relive using the same credentials that you used to log in.

If you are still having problems logging in, go to your external tracker’s website (not in the app) and log out and log back in. Now connect your external tracker to Relive using the same credentials that you used to log in.

It can happen that you are logged in on the website and in the app on two different accounts at the same time. Logging out and in ensures that you use the same credentials everywhere.

Within the Suunto system, they have different account types. It seems your account is a "Movescount" account, which is unable to login to connect with Relive. You can still log in to Suunto, but it is using an old system which they do not support any more and which we cannot integrate.

You need to contact Suunto directly and ask them to convert your account from a Movescount account to a Suunto account.

When you track an activity with multiple trackers, a single activity will appear on Relive. You will never see two of the same activities.

After finishing your activity you can start creating your Relive video. From here you can select photos, live-photos (iPhone users only), and video clips (Relive Club members only) from your phone and add them to your Relive video. Photos and videos in the Relive video will be placed based on the time the photo was taken. Photos and videos that were taken close to each other will be bundled together.

A Moment can show photos, videos (Relive Club only), a note, an emoji or all combined. With Relive Moments you can share all the highlights of your activities - that summit you’ve reached, a perfect coffee break or the breathtaking view you enjoyed. You can create your Moments in the app and these will appear in your Relive video.

• Edit your moments by adding a note, emoji, photos and videos.
• Move your moments by tapping the 'Edit' link in the Moment. Now you can tap the pencil icon on the timeline to move this Moment along your route.
• Create new moments by tapping the [+] button in the lower right corner. Scroll the timeline for the right position, tap ‘Set location’ and create your new moment.

• There is a limit of 10 photos per Relive video, raised to 50 photos and/or videos for Club members.
• Club members can upload videos with a maximum total time limit of 60 cumulative seconds.
• Slo-mo videos or other effects applied to your videos won't preserve in your Relive video. The phone saves the original video file separate to the applied effect. Relive only uses the original video.

We automatically place photos and videos on your route based on the time it was taken. Sometimes this information is missing or incorrect and this causes the photo or video to be placed incorrectly.

The good news is that you can change the location of a Moment (incl. its photos and/or videos). When creating your video, tap the 'Edit' link in the Moment. Now you can tap the pencil icon on the timeline to move this Moment along your route.

Consider the following:

• Photos will be placed based on the time the photo or video was taken. Ensure that your tracker device, mobile and pc are set to the same timezone. Photos and videos that you download, or edit, could appear in another location because the timestamp of the photos and/or videos has changed.
• Photos and videos taken close to each other will be bundled together. This means that your photos and/or videos might appear slightly sooner or later than expected.

Your photos taken by the in-app camera should appear in your camera-roll, in your gallery.

If you use the in-app camera, you need to confirm the photo by tapping ✓ before closing the camera. If you tap back without confirming your photo, it will be lost.

You can customise your Relive video in the following ways:

• Add photos, live-photos, and videos (Relive Club only) to your Relive video.
• Add the friends you want to appear in your Relive video.
• Add notes & emojis wherever you want. Tell the whole story behind your adventures.
• Add a song (Relive Club only) to your Relive video.
• Add a title to your Relive video.
• Tap Create and your Relive video will be rendered. This can take up to 2 minutes, you'll be notified when the video is ready to view!

Making changes to Relive videos that have already been created is a Relive Club feature. Relive Club members can use the app to edit and re-create their Relive videos as often as they like.

As stated when you joined, the subscription will renew automatically unless you cancel it. We do not offer refunds after your 30-day free trial has expired.

If you decide to cancel your subscription you will still retain access to Relive Club until your current subscription period ends.

To unsubscribe from Relive Club go to Manage Relive Club subscription. Or in the app go to Settings and tap Manage Club subscription.

Uninstalling the app will not cancel your subscription.

Read more about managing your subscription for Google and for Apple.

If you decide to cancel your subscription you will still retain access to Relive Club until your current subscription period ends.

To unsubscribe from Relive Club go to Manage Relive Club subscription. Or in the app go to Settings and tap Manage Club subscription.

Uninstalling the app will not cancel your subscription.

Read more about managing your subscription for Google and for Apple.

If you decide to cancel your subscription you will still retain access to Relive Club until your current subscription period ends.

Deleting an app does not automatically cancel your subscription. Apple and Google do not tell us when you delete an app, that would be a violation of your privacy.

You need to unsubscribe to cancel your subscription.

If you would like a refund you need to contact Apple or Google. We cannot give a refund as you did not cancel your subscription.

It seems like you're having trouble purchasing Relive Club from the Play Store or the App Store. Alternatively, you can purchase Relive Club from our website.

You can see the Relive Club costs and features on our Relive Club page.

For Google:

If you bought a subscription from Google you can change the frequency of your payments as follows:

1. Cancel your current subscription.
2. Purchase a subscription again and choose a different plan - choose yearly instead of monthly, or vice versa.
3. Your new subscription will apply as soon as your current subscription expires.

Note that if you decide to cancel your subscription you will still retain access to Relive Club until your current subscription period ends. You will not receive a refund if you cancel your subscription.

For Apple:

Here is a guide on how to manage your Relive subscription.

Note that if you decide to cancel your subscription you will still retain access to Relive Club until your current subscription period ends. You will not receive a refund if you cancel your subscription.

Your Relive activity should appear in the app, after finishing your recording or uploading the activity to your connected tracker app.

Tips to help you find your activities:

• Make sure that your activity duration is less than 12 hours; activities over 12 hours are reserved for Relive Club members.
• If you imported an old activity, you might have to scroll down in your profile to find it as your activities are displayed in chronological order.
• If you already have a tracker connected but your activities are not automatically imported to Relive, disconnect and reconnect your tracker from Relive:
  • Take extra care to fill out the correct login credentials when connecting your tracker account to Relive, after disconnecting.
  • Ensure that you tracked with the same account that you have connected to Relive. You can check this in your account settings.

As of 1 March 2020 you will need to use the free Relive app to create your videos.

You can download the app for iPhone and Android.

You can import old activities on the app or website and turn them into Relive videos.

You'll find a [+] button on the top-right of your profile in the app or you can visit the website to import activities. Read more on how to import and activity.

When you use a third party GPS tracker, the GPS tracker collects a lot of GPS points. When this third party tracker sends the activity to Relive, a set of raw GPS points is sent. All platforms perform their own calculations with these raw GPS points. That's why certain aspects of your activity analysis may be different for each app.

Your total distance might be different than expected since the statistics of your activity exclude your privacy zone(s).

We have decided to remove the heart rate and power moments temporarily.

Music is a Relive Club feature . Relive Club members can use the app to choose from cool preselected tracks for their videos. Check out all the Relive Club benefits.

Unfortunately, you are not able to use your own music in Relive. As we save your videos on our server and because you are able to share them with friends, we would need a licence for every song, therefore, this is something that we do not offer.

At the moment, we do not include the original video sound.

You can create a privacy zone within Relive to hide the location where you start or finish an activity.

• If you start or finish an activity in a privacy zone, this location will be hidden.
• If you pass through a privacy zone during an activity, this location will not be hidden.
• Your privacy zones only apply to you. If other users start or finish their activity in your privacy zone, this location will not be hidden from group activities.
• The statistics of your activity exclude your privacy zone(s), therefore your total distance might be less than you expected.

Adding a Privacy zone:

In the Relive app:

1. Go to your Profile > Settings
2. In Settings > Privacy settings > Privacy zones
3. Tap the plus icon [+] in the upper right corner
4. Enter an address and select the radius of the privacy zone
5. Tap the check icon in the upper right corner to save
6. Check if the zone is correct

The aerial imagery we license is put together from many different data sources (satellite imagery, high-resolution imagery for cities, etc.) which, in general, do not match as the source data they are generated from, was obtained at different times. The map shown in your video consists of different images that are pasted together. We use a complicated algorithm to paste all those images together and try to give you an outcome with the same resolution of image, unfortunately, there is only so much that can be done given the inconsistent imagery.

Each video is unique, so you might see this in some videos and then the next time it’s better. As the camera is at a different height we will pick a different map tile which you did not see before.

It sometimes happens that the video doesn’t show your route or position, or it might seem like the video is in the wrong location or perspective. It is possible that your activity has been recorded with an incorrect altitude. If possible, try recalibrating the altitude meter of your tracking device to fix this for new videos.

Video speed is a Relive Club feature . Relive Club members can use the app to select a slow, normal or fast video speed for their videos. Check out all Relive Club benefits.

We create videos for all your outdoor activities. Currently, Relive works best for the following activity types:

Cycling Activities
Cycling, E-Biking, Gravel Biking, Hand Cycling, Mountain Biking, Wheelchair

Running Activities
Running, Trail Running

Hiking and Walking Activities
Hiking, City Trip, Golf, Horse Riding, Nordic Walking, Walking

Water Activities
Boating, Canoe, Jet Skiing, Kayaking, Kite Surfing, Rowing, Sailing, Stand Up Paddling, Surfing, Swimming, Wakeboarding, Windsurfing

Snow Activities
Cross-country Skiing, Ice Skating, Skiing, Ski Touring, Snowboarding, Snowshoeing

Skating Activities
Inline Skating, Longboarding, Roller Skating, Skateboarding

Motor Activities
Driving, Motorcycling, Public Transport, Quad, Road Trip

Yes, you can download your videos! Open the video in the Relive app and tap the share button. Hit the Save button to download the Relive video to your device.

We do provide an embed code to embed Relive videos on your webpage.

1. On a computer, go to the Relive video you want to embed.
2. Under the video, click the embed button [</>]
3. From the box that appears, copy the HTML code.
4. Paste the code into your blog or website HTML.

This is not possible at the moment.

You can export a GPX file of your activities

1. Go to https://www.relive.cc/settings/my-data
2. Click on ‘Download GPX’
3. Your activity’s GPX file is now saved on your computer.

You can import activities files via the app or website to the Relive app. After importing, your activity will show up in your feed in the Relive app. Note that your activities are ordered by date, so you may have to scroll down.

Import activities from your tracker in the app.

Make sure you have your account connected with Relive.

1. In the app go to your Profile
2. Select the [+] button in the right corner
3. Select your tracker
4. Select the activity you want to manually import.
5. Click 'Yes, please!'
6. The app will automatically open your activity.

Take note that your activities are ordered by date, so you may have to scroll down.

Import activities on your computer.

This is possible for any platform that supports activity file exports on its website.

1. Save the activity file (GPX, TCX or FIT file) to your computer from your tracker’s website, app or from your device.
2. Login to your Relive account and go to https://www.relive.cc/import.
3. Click the ‘Select a file to upload’ button.
4. Choose the file(s) you want to upload from the file window.
5. Your activity will appear in the app.

Take note that your activities are ordered by date, so you may have to scroll down.

Got a warning message?

• Make sure your file includes a route and timestamps.
• It's not possible to import two activities that start 10 minutes from each other.

The only moment when data traffic is needed is when you create a video, after the activity is completed, as data is sent out to our server.

Technically all tracking can be done offline. You can save an activity and track the next one, and then generate the videos when you are back online.

If you did an activity together you can make a video starring your friends. Just click on ‘Add friends’ while editing your video. Relive will show the names and photos of the people who did the same activity.

Someone’s missing?

• Friends need to be within 50m of each other for at least 20% of the duration of the activity.
• Some friends might still have to upload their activity to Relive. Tell them to upload it before you make your video, otherwise, they won't feature in yours.
• Some friends might have set their account to private, meaning they don't want to appear in other people's videos. When an account is private, it won't show up in the friends list.

If you would like to exclude yourself from future group activities you can go to your Profile > Settings > Privacy settings and set your account to private.

You can follow these steps to change your profile picture:

1. Go to your profile in the app
2. Tap on "Edit profile"
3. Tap on the small pencil next to your profile picture
4. You can now choose a photo from your library or take a new photo.

You can now choose a photo from your library or take a new photo.